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No They Didn’t!

Joanne Poesch, 06/22/09
This article from Elliott.org had possibly the most shocking title I've ever seen: "I thought Disney didn’t make mistakes." Could it possibly be true? Could the Disney Company actually have done something wrong? Well, it's not as bad as you might think. Read all about this traveler's experience with a Disney slip-up and what they did to make her family vacation a magical one.
Did Disney Do Wrong?When it comes to customer service, Disney is often held to high — some would say unreasonably high — standards. As someone who lives in Orlando, I’ve seen it firsthand. People come here expecting everything about their theme park experience to be absolutely perfect.

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